Replacing a trusted VA is Nicola’s real-life challenge, since her sister Sarah is moving on to pastures new. Judith and Nicola debate how to find, hire, train, manage and delegate to any replacement, whether full or part-time. Nicola’s already decided certain factors such as hiring for attitude, but everything else is up for grabs and she ends up feeling happier about the whole thing just for thinking and talking through her options.

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