On Own It! The Podcast 139, Nicola provides the client challenge today, discussing one of her clients who’s a new freelancer; namely establishing a daily rack rate, discounting it (or not) for friends, enforcing her business boundaries and what to do when clients overstep the mark and ask for more than they are paying for. Yikes! It’s a tall one with lots of messy feelings involved, right up Judith’s rue for her book. Great timing.
In the Show…
Nicola is happy to be settling into a new routine in her new house in Stoupa, home after her travels. She’s been out every night bar one since she got back, and that one she spent wrangling with Apple’s helpline trying to get her computer to speak nicely to her TV.
Since she announced on Facebook that she’s writing a book, Judith has been bombarded with FB sponsored content for ninja writing skills (!), editing, proofreading, marketing, for authors, book covers, and all manner of related sales materials. Thank heavens for Ad Blocker on her laptop, she’s only prey to this on her ipad. And, in other book-related news, she’s delighted that so many newsletter readers have sent in questions for her to answer in the book, that she’s 33% of the way through her Scrivener training, and she’s manifested a more comfortable chair to sit in for her writing which she is taking as an encouraging omen, naturally.
Client Challenge of the Week
This client is a new freelancer and struggling with the confidence around setting up a daily rack rate and then how to discount it, where applicable, to ask her clients and friends “what’s your brief and what’s your budget?” and to contract with them by email before leaving home. This challenge is all about creating some business boundaries and, more importantly, enforcing them, and the difficult feelings that can go with this at times. Clean communication is all. Speak up sooner rather than later when people have unrealistic expectations of what you can do for the time/money, or who are pushing their luck and putting upon your good nature. Don’t wait for the explosion which inevitably comes and which confuses and upsets all. The earlier you say something, the sooner it can be fixed. Notice when your boundaries feel breached.